Refund Policy

At Oasis Marina Bay, we offer the possibility of cancellation and refund for pool reservations under the following conditions:

1. Cancellation Period

Cancellations must be made at least 24 hours before the reserved date and time to be eligible for a refund. Cancellation requests made outside of this timeframe will not be refundable.

2. Cancellation Method

To process the cancellation and corresponding refund, it is essential to contact our location directly by phone. Cancellations made via other channels, such as emails or social media, will not be accepted.

3. Refund

Once the cancellation is confirmed by phone within the specified period, the refund will be processed within 5 to 10 business days, using the original payment method.

To make a cancellation, please call the Oasis Marina Bay contact number listed on our website or in your booking confirmation.

Thank you for your understanding and cooperation.